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After a successful purchase, return in-game and type into chat ::claim. The items you purchased will be sent into your inventory or bank. You may only claim each purchase once.
We do not provide refunds for our products, as they are digital items that can be traded or lost. It is your own responsibility to keep up with your own items. If a dispute is filed with paypal or the credit card company, you revoke your rights to your items or access to our network.
Our store is automatic, if for some reason you do not receive your items, please contact a moderator in-game or through our forums to receive your items. It can take up to 48 hours to receive your items, but usually happens within the first few hours of reporting it. Your mileage may vary.